Executive Assistant to the President and Vice President
- Director of the One & Done program which focuses on helping employees solve their insurance claims inquiries.
- Has solved more than 100 cases which has resulted in more than $80,000 in savings for employees
- Excelled in customer service and client retention for California based medical clinics.
- Responsible for four client agendas with more than 300 employees each.
- Worked closely with CEO’s, HR Directors and health insurance carriers (Kaiser, Blue Shield, Cigna etc) to insure that all client discrepancies were addressed and solved in a timely manner.
- Received numerous compliments from clients regarding my timely communication, great work ethic and top of the line customer service.
- Solely responsible for helping Spanish speaking employees with their claims inquiries as well as the creation and production of Spanish benefit booklets.
